Author: Kim Harris Busdieker
Your grandparents likely knew their butcher by name, and the seller at the produce stand and the cashier at their local Kroger. It wasn’t that long ago.

Author: Wyzerr
Understanding the WHY behind a customer’s attitude and behavior towards your company is more important than understanding how loyal or satisfied a customer is.

Get in on a “learn-it-or-be-left-behind skillset,” reignite your passion for your work, and network over happy hour at our Ignite! Regional Conference on Customer Experience on September 22.

practical excellence

Author: Gina Bonar
A year-end recap from outgoing AMA Cincinnati President on delivering practical excellence for a thriving community.

Check out this infographic that captures the six laws of CX, by transformist, author, and upcoming Ignite! Regional Conference keynote speaker Bruce Temkin.

Are you fired up about IGNITE!? Well the anticipation is only going to increase as we begin to announce our iconic keynote speakers. Announcing Ignite 2017 Keynote Speaker, Presenting The Six Laws of Customer Experience: Jen Rodstrom, CCXP Customer Experience Transformist, Temkin Group.

Author: Linda Antus, President & CEO, Cincinnati USA Regional Tourism Network
Excerpts from Linda Antus’ acceptance speech after being awarded as part of the inaugural class of Cincinnati Marketing Legends. From AMA Cincinnati’s Pinnacle Awards ceremony on June 8, 2017.

Author: AMA Cincinnati
We revealed the winners across all categories at our 2017 Pinnacle Awards ceremony. Check them out here!

Author: AMA Cincinnati
View the work that was recognized at our 2017 Pinnacle Awards from finalists across all categories.

Author: AMA Cincinnati
AMA Cincinnati reveals its inaugural class of Cincinnati Marketing Legends – see who’s in!

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