Can you name the three laws of motion? We don’t want to give you bad memories of high school physics class, but admittedly, those laws set an important foundation for physicists.
Similarly, there are set of fundamental truths about Customer Experience (CX). According to customer experience transformist and author Bruce Temkin:
The six laws of customer experience are meant to empower highly effective customer experience efforts. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it. If you want to create sustainable CX change, then you need to understand and conform with these laws.
There’s a lot more where this came from, and you can find it at our Ignite! Regional Conference on September 22. Learn more and register to secure your spot. Follow the event on Facebook to stay up to date with other special offers, contests, and announcements.