Author: Amy Mersch
How are marketing and sales professionals approaching CX in their organizations? How do you map your own customer experience journey? What part does company culture play in delivering experiences? AMA Cincinnati’s new CX and Sales Enablement Community explores these questions and more.
Take it from a group of people who have “been there,” these are the things you need to watch out for when you’re planning a conference or a multi-speaker event.
Understanding the WHY behind a customer’s attitude and behavior towards your company is more important than understanding how loyal or satisfied a customer is.
Get in on a “learn-it-or-be-left-behind skillset,” reignite your passion for your work, and network over happy hour at our Ignite! Regional Conference on Customer Experience on September 22.
Check out this infographic that captures the six laws of CX, by transformist, author, and upcoming Ignite! Regional Conference keynote speaker Bruce Temkin.
Are you fired up about IGNITE!? Well the anticipation is only going to increase as we begin to announce our iconic keynote speakers. Announcing Ignite 2017 Keynote Speaker, Presenting The Six Laws of Customer Experience: Jen Rodstrom, CCXP Customer Experience Transformist, Temkin Group.