The NPS is out, Voice of Customer is In.
Author: Wyzerr Understanding the WHY behind a customer’s attitude and behavior towards your company is more important than understanding how loyal or satisfied a customer is.
6 Reasons to Attend the Ignite! Regional Conference on Customer Experience
Get in on a “learn-it-or-be-left-behind skillset," reignite your passion for your work, and network over happy hour at our Ignite! Regional Conference on Customer Experience on September 22.
Harnessing Fire: The Magical Feeling of Practical Excellence
Author: Gina Bonar A year-end recap from outgoing AMA Cincinnati President on delivering practical excellence for a thriving community.
Do You Abide by the 6 Laws of Customer Experience?
Check out this infographic that captures the six laws of CX, by transformist, author, and upcoming Ignite! Regional Conference keynote speaker Bruce Temkin.
Our First Announced IGNITE! Keynote Speaker is…
Are you fired up about IGNITE!? Well the anticipation is only going to increase as we begin to announce our iconic keynote speakers. Announcing Ignite 2017 Keynote Speaker, Presenting The Six Laws of Customer Experience: Jen Rodstrom, CCXP Customer Experience [...]
Linda Antus 2017 Cincinnati Marketing Legend Acceptance Speech
Author: Linda Antus, President & CEO, Cincinnati USA Regional Tourism Network Excerpts from Linda Antus' acceptance speech after being awarded as part of the inaugural class of Cincinnati Marketing Legends. From AMA Cincinnati's Pinnacle Awards ceremony on June 8, 2017.
And The Winners Are …
Author: AMA Cincinnati We revealed the winners across all categories at our 2017 Pinnacle Awards ceremony. Check them out here!
2017 Pinnacle Awards Finalist Showcase
Author: AMA Cincinnati View the work that was recognized at our 2017 Pinnacle Awards from finalists across all categories.
Cincinnati Marketing Legends 2017 Class
Author: AMA Cincinnati AMA Cincinnati reveals its inaugural class of Cincinnati Marketing Legends - see who's in!
Pinnacle Awards Master of Ceremonies Announced
Author: AMA Cincinnati AMA Cincinnati announces the 2017 Pinnacle Awards Master of Ceremonies--or should we say, MASTERS of Ceremonies!?
