Author: Marce Epstein
VEGA, a global manufacturer of process instrumentation, adopted a laser focus on the customer journey to significantly improve on-time delivery.

Author: Meghann York
AI is making its way into marketing departments across the world, and some marketers are starting to see that they can’t function without it.

Author: Simcha Kackley
Sales people are losing their mojo around the world. Learn more about the importance of sales and marketing alignment using focused strategies and tactics.

Author: Tony Bodoh
Companies competing in the Experience Economy engage their marketing teams in the research and design phases. This must happen because customers need integrity in their experiences as they move through the various stages of awareness, consideration, and acquisition. The experience is a forethought, not an afterthought. The experience is what is being promised, sold, and delivered.

Author: Mitch Tidman
What would you say if I told you that you, the business owner, brand manager, or customer experience specialist, have no control over how a person experiences your brand? At best, you can seek to create an environment and context that you think are conducive to a person feeling empowered, connected, valued, and inspired. Here are some ways to do just that.

Author: Mitch Tidman
Your job as a marketer is not to collect leads from the show. Your job is to provide actionable data to your organization. Check out these tricks of the trade (show) to help your team arrive ready to go out on the floor and make your brand known.

Author: Amy Mersch
How are marketing and sales professionals approaching CX in their organizations? How do you map your own customer experience journey? What part does company culture play in delivering experiences? AMA Cincinnati’s new CX and Sales Enablement Community explores these questions and more.

Author: Amy Mersch
Cincinnati’s marketers do amazing things day after day, week after week. That’s why we’re so excited to recognize excellence in marketing at AMA Cincinnati’s 2018 Pinnacle Awards. If you can see yourself among Cincinnati’s marketing stars, learn how to prepare your submission to the Pinnacle Awards.

Author: Sarah Tsai
From blog posts to social media to website copy, learning how to develop a strong content marketing schedule and practice that works for your needs will enable you to improve your marketing effectiveness. In case you weren’t able to attend some of the content marketing workshops in January, here is a recap of some of the materials shared in our “classroom” experience.

Author: Sarah Tsai
When it comes to digital marketing, we begin every year trying to figure out how in the world to generate even more content than last year, and seeking to pinpoint the best avenue to bring in more leads. So, we begin another year with another list of resolutions that looks overwhelming. How do we turn those into accomplishments? Let’s start with an “Om …

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