The NPS is out, Voice of Customer is In.
Author: Wyzerr Understanding the WHY behind a customer’s attitude and behavior towards your company is more important than understanding how loyal or satisfied a customer is.
6 Reasons to Attend the Ignite! Regional Conference on Customer Experience
Get in on a “learn-it-or-be-left-behind skillset," reignite your passion for your work, and network over happy hour at our Ignite! Regional Conference on Customer Experience on September 22.
Do You Abide by the 6 Laws of Customer Experience?
Check out this infographic that captures the six laws of CX, by transformist, author, and upcoming Ignite! Regional Conference keynote speaker Bruce Temkin.
Our First Announced IGNITE! Keynote Speaker is…
Are you fired up about IGNITE!? Well the anticipation is only going to increase as we begin to announce our iconic keynote speakers. Announcing Ignite 2017 Keynote Speaker, Presenting The Six Laws of Customer Experience: Jen Rodstrom, CCXP Customer Experience [...]
