CX and Sales Enablement Community
Topic: Understanding Your Customer’s Experience
Facilitators: Stacie Wingfield, CMO and Shannon Tokarsky, Director of Customer Experience at Senneca Holdings
We have all heard about and know that understanding your customer’s experience is a critial differentiator in the marketplace. So how do you get started?
Stacie Wingfield, CMO and Shannon Tokarsky, Director of Customer Experience at Senneca Holdings will discuss their start on this journey and will have an interactive session where, as a group, we will walk through developing a journey map. They will finish with discussing next steps and how to put this information into action.
About this Community: The CX and Sales Enablement Community delivers a forum on the 3rd Tuesday of the month where Cincinnati and NKY leaders review and discuss how to influence customer experience, improve sales results, increase Marketing ROI, drive integration and expand innovation, with levers spanning people, process and technology.
Thanks to our event partner!