CX and Sales Enablement SIG
Topic: Go the Extra Mile – Building a Service-Oriented Business Culture
Facilitator: Erin Tanner, Division Director for The Creative Group (TCG)
To build a strong reputation for quality and service, your business needs employees who are service-oriented and willing to go the extra mile – for both internal and external customers. This Presentation explains why customer service and employer culture are so important to gaining a competitive edge. Erin will draw from her own experiences managing Sales and Marketing teams and offer tips for sales and on how to develop the service mindset, suggest ways to measure customer experience and provide ideas for managing your company’s reputation in the digital age.
We’re thrilled to have someone of Erin’s caliber and experience to broaden our knowledge of Customer Experience and Sales Enablement.
Please come prepared to engage in this debate and share a story of how customer service-oriented mindset (both internal and external) has made a true difference in your organization.
Bio – Erin Tanner started her career with Robert Half in 2008, and during this time led a sales team to one of the largest revenue generating teams in the country and most recently grew sales Year-over-Year by 515% for TCG in the greater Cincinnati area. Erin achieved this by developing a culture of strong work ethic and exceptional customer service. The Creative Group is a full-service creative staffing firm with a local presence in the Cincinnati and Dayton markets. TCG Specializes in the design and marketing niche, providing a complete range of professionals for both project and full-time employment.
About this SIG: CX (Customer Experience) & Sales Enablement SIG Community (formerly Sales & Marketing Leadership SIG). Professionals that meets on the 3rd Tuesday of the month.
Thanks to our event partners!