Paycor’s Customer Advantage Summit was a day-long virtual experience created to educate customers at scale about the many tools and resources available to help deepen their Paycor product expertise. The summit provided exposure to our support services, learning and certification programs, advocacy and networking opportunities, and a view of our product roadmap with the opportunity to provide product feedback. The day showcased a variety of customer advantages while incorporating the customer voice throughout the experience. One session was co-presented by two Paycor customers.

At SageSure, we believe CX is a team sport. We collaborated with partners on the Claim Operations, Underwriting, Product Development, and Software teams to drive improvements to the most critical aspects of our customer’s experience–the buying process and claims. We collected customer feedback, set up customer follow-up processes, mapped customer journeys, and worked with stakeholders to action insights and ultimately move the needle on our CX metrics. Our best-in-class buying experience score went from a 32% rating one year ago today to 50% this past month, and we improved our claims net promoter score from +14 to +58 this year.

The Swivel team has ben referred to as a “marketing team in a box.” They’re your all-in partner, immersing themselves in your business and providing 15+ skillsets across marketing, creative, advertising, and technology. As a sales-first extension of your team, Swivel isn’t just about making things look pretty. All of their actions and frameworks are aimed at executing a strategic marketing and sales plan. At the end of the day, the Swivel team takes pride in providing tangible deliverables and real wins for your company.